All of our custom products are stamped with our 100% satisfaction guarantee.
Our measuring process ensures that your custom garment will fit you perfectly the first time you try it on. But if fine-tuning is need to reach the exact fit you are seeking, we’ll take care of it. It doesn’t matter if it’s slight fit adjustments or having to start again from scratch. We’re committed to your full satisfaction.
We’re not finished until your custom order fits you perfectly – the exact way you like it.
You will always have the opportunity to discuss tailoring needs with your Style Consultant when we hand-deliver your order during the fitting appointment. If you require additional tailoring after your final fitting, simply contact your Style Consultant or Member Support within 2 weeks from the delivery date and we’ll get you taken care of quickly and at no cost.
Full payment is required before starting on your custom product. Any alterations are fully covered until we achieve a flawless fit and you are 100% satisfied. As such, we do not accept returns or exchanges. If your order is anything less than perfect, please notify us within 2 weeks of your final fitting and we will work on it until it is, even if that means starting from scratch. Our estimated timeline for creating your garment is not guaranteed, although it is rarely missed.