In your initial fitting, your Style Consultant will take over 25 body-specific measurements so our tailors can cut a garment to fit you perfectly. After the garment is constructed, we’ll return for a second fitting to inspect the fit and do some fine-tuning.
We’ll cover any adjustments needed to achieve the perfect fit that you want; it doesn’t matter if it’s slight a adjustment or a change that requires us to start from scratch. We’re not finished until your custom order fits you perfectly — the exact way you want it.
If you require additional tweaking after your final fitting, simply contact your Style Consultant or Member Support within 2 weeks from the delivery date and we’ll quickly take care of those adjustments at no cost.
Please note that we do not accept returns or exchanges. If your order is anything less than perfect, please notify us within 2 weeks of your final fitting and we will work on it until it is, even if that means starting from scratch. Our estimated timeline for creating your garment is not guaranteed, although it is rarely missed.
When it fits right you stand out and get noticed. You’ll naturally exude confidence and a sense of style, which is why custom is distinct.
Fittings are personal, detailed, and educational.
We come to you so you can take control, select the right fabric, and get measured.